The offer and sale of products made on the website www.qshops.it are governed by these General Conditions of Sale. For any other legal information, consult the sections: General conditions of sale, Privacy Policy, Cookie Policy. The Customer is obliged, before submitting his Purchase Order, to carefully read these General Conditions of Sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and of what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the relative Order form, which have already been viewed and accepted.


These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on the Website www.qshops.it. In consideration of the large number of products made available, the main characteristics and prices of the same (including any additional cost) are clearly indicated directly on the Site. The products sold on the Site can be purchased and delivered exclusively in the countries indicated in the Order form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.


The products are sold directly by the company Quantum Retail S.r.l. VAT number in the person of the legal representative Mr. Elsa Romani, with registered office in Milan, Via Uberto Visconti di Modrone, 7 - 20122 Milan (MI)

For any request and / or information you can contact the Quantum Retail team by email at the following address: ecommerce@quantumretail.it



All Product prices are clearly indicated on the Site and are inclusive of VAT. If there are changes in the VAT rates and other indirect taxes, these changes will be applied to the final prices. The prices indicated are those that the Customer must actually pay with the sole addition of the fixed contribution for the Standard shipping costs of € 6.90 for orders below € 29, free for orders over € 29.

For international shipments, a fixed contribution of € 20.00 is required.

For free gift tickets, a maximum of one gift ticket can be purchased for each item purchased.


Quantum Retail srl checks the quality of each item and suppliers are chosen at the end of an in-depth examination that demonstrates their competence and reliability. However, for any anomaly, you can contact our assistance center at nro or write to ecommerce@quantumretail.it


The items are covered by a warranty which has a duration of 2 (two) years, pursuant to art. 128 and following of the Consumer Code.


"Satisfaction or refund" guarantee

The guarantee is applied to all products: "Satisfied or refunded". With this guarantee, if an item does not correspond exactly to expectations, it can be returned WITHIN 30 DAYS from the date of receipt, in unopened packaging, following the procedure indicated on the Returns Form page and requesting a refund.

The "Satisfied or reimbursed" guarantee is in fact extended to 30 days compared to the 10 normally required by law for distance selling. The warranty applies to all products with the exception of the Software and customized items at the request of the customer for which the right of withdrawal is also excluded (Article 5 paragraph 3 letter c of Legislative Decree 185/99). The costs incurred for the return are charged to the customer.


Right of withdrawal

Pursuant to art. 64 and following of Legislative Decree (Consumer Code), the customer has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must contact our customer service at (Mon-Fri 9.00-16.00) and request the “Return Authorization No.” (RMA). The goods must then be returned within 30 days from the date of delivery of the goods themselves, in express derogation from the provisions of the Consumer Code (ten days). For information on the return and return address, see the Returns Form section.

Quantum Retail srl will refund the amount paid for the purchase of the returned goods, reversing the amount charged and in any case within 10 days from the date of delivery of the package to our warehouses.


The goods are shipped to the customer with free packaging and are accompanied by a DELIVERY VOUCHER or, on request, by ACCOMPANYING INVOICE which shows the list of all items shipped. The invoice must be requested at the time of the order, communicating the Tax Code and / or the VAT number. In no case will invoices be issued after the shipment of the material.


Shipping methods and times


Quantum Retail srl ships orders placed from Monday to Friday, and undertakes to process and deliver customer orders to the SDA courier within 3 working days from the date of purchase.

When the package is entrusted to SDA, the customer receives an email containing the waybill number which allows to monitor the status of the shipment.

Delivery is made within 4 working days following the date of the confirmation email for the fulfillment of your order, with an increase of 24/48 hours from / to the islands.

Delivery can also be made by Express Courier in 24/48 hours on request, with the costs indicated on the site with traceability at any time of the package on the courier's site; the package is delivered at home and in case of absence at the time of delivery, a notice will be left.

The Customer must contact our Customer Service at the number (Mon-Fri 9.00-16.00) to arrange a new delivery otherwise he can write to our Shipping Service ecommerce@quantumretail.it


Shipping fees

For each order, a fixed contribution is required for Standard shipping costs, equal to € 6.90 for orders of less than € 29 and indicated directly in the order form.

Transport costs, as a lump sum contribution, are also subject to ordinary VAT.

For Express shipments, a fixed contribution of € 9.90 is required for orders below € 29 and € 6.90 for orders over € 29.

For international shipments, a fixed contribution of € 20.00 is required.

Cash on delivery: a fixed contribution of € 3.90 is required


Any dispute relating to this contract will be submitted to the exclusive jurisdiction of the Court of Milan.


Personal data treatment


The processing of personal data deriving from this order will be carried out in accordance with the provisions of EU REG 679/16 and the national legislation of reference.

More details regarding the methods and purposes of the processing are contained in the privacy information available in the privacy section (insert hyperlink that redirects to the section of the site where the information is contained)


Final Provisions

For anything not provided for in these general conditions of sale, we refer to the provisions of the Consumer Code and the Civil Code.

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